One of the hardest things to do as a homeowner is to find dependable and reliable repair technicians to work on your home. Sometimes it actually seems impossible. There are always good and reliable companies out there though, and following a few guidelines can help you distinguish a good company from a bad one.
One of the first things you should look at from an AC repair company is one that has people who answer the phone in a timely and polite manner. If they have staff on hand to handle inbound calls to help customers, that is a huge plus. There are smaller companies that have to let all the calls go to voice mail and then follow up on those requests. They may be a good company, but they may not be able to deal with your issue as quickly as you would like. A prompt answer and setting of your appointment usually indicate that they can have a technician to your home quickly.
Most companies will have a set guideline for their technicians and how they should be present themselves to their customers. Some AC repair companies will have uniforms for their technicians and some will just have a shirt. Even though clothes are important, a presentable person has other attributes as well. AC repair technicians should be a good representation of their company and look professional at all times. A presentable image means the company knows how important it is to be professional.
Reliable and Timely Service
An outage of your air conditioner can be a huge deal, especially in the heat of the summer. A dependable company should be able to provide AC repair service to you quickly so your home can get back to being cool. During peak times there could be delays since a lot of people may be having problems, but a lot of companies prepare for these times and have extra technicians available. If you have to wait past the next day for service, then you may want to look for another company that can meet your needs in a timelier manner.
Any good company, even retail stores, offer warranties. A good AC repair company should provide warranties on parts and labor for you so you can count on responsible work. If you have ever had repair work done to your air conditioner, you are aware of how expensive it can be. A warranty gives you the comfort of knowing that if anything goes wrong with the repair, you will be able to have it taken care of without having to spend more money.
This is a more subjective observation, but if you get the feeling that the AC repair technician is trying to tell you a lot of things are wrong to charge you more money, beware of using them long-term. A professional company will alert you to issues that may be happening and they will inform you if it is vital that the repair be done now or if it can wait, but they won’t be picking apart every single aspect of your system to make you spend more money with unnecessary repairs.